FAQs

Check-in/check-out

On the day of your arrival the room or apartment will be available from 2:00 pm.

Check-in is possible from 2:00 pm to 8:00 pm.

To allow our next Guests to enjoy a perfect welcome, we kindly ask you to vacate your room by 10:30 am on the day of departure.

Early check-in

Subject to availability, the room/apartment will be available to you before 2 p.m. for an additional charge of €20 per room/apartment.

Late check-out

If you would like a little more time, let us know in advance, subject to availability, we offer the possibility of:

Check-out until 12:00 noon: € 30 per room/apartment
Check-out until 7:00 pm: € 80 per room/apartment

Room cleaning service

Cleaning of rooms and apartments (included in the room price) is done daily between 08:30 and 11:30 a.m.

Use of the Private SPA

Our SPA can be only booked for a private, exclusive use, at a cost of €80 per couple with a duration of 90 minutes. Access to the SPA can be added while booking a room on our web-site or later, subject to availability.

The time slots are 10:00 | 12:00 | 14:00 | 16:00 | 18:00

In our SPA you have available a Turkish bath with aromatherapy, Finnish sauna and shower, infra-red sauna, chromo-therapy shower, relaxation area with a view on the Orobie Alps and an herbal tea corner.
Towel and bathrobe are included in the price.
Access to the SPA is forbidden to people under 18 who are unaccompanied.

Pets

Pets are allowed only in the SUITE HOME type, it is mandatory to add them when booking online.

Breakfast

Breakfast (sweet and salty) is always included in the room/apartment.
The service is available every day from 07:30 to 10:00 a.m. with freshly made hot drinks and à la carte menu: this way we can always guarantee freshly made and quality products and avoid useless food waste. In the summer breakfast is also served outdoors.

Restaurant service

We would like to inform you that our hotel does not have an in-house restaurant, but we are particularly keen to recommend local places and restaurants in the area to savour the varied local cuisine.
In downtown Roncobello there is a restaurant-pizzeria within walking distance.
In just 10/15 minutes by car, you get to many other restaurants in the area.
If you are looking for some tips you just have to ask: we will be glad to help you choose!
Whether it’s a traditional dish from Bergamo, a good polenta in a mountain-hut, a pizza or gourmet food, we will advise you at best to enjoy a holiday also in the name of discovery of our local flavors and traditions!

Self-Service Laundry

A room equipped with a professional washer and dryer is available at a cost of €5.00 per service.

BeSafe Rate - The Rate with Insurance Included

Starting today, you can book your stay at our property with BeSafe Rate, the rate with insurance included that protects you and your loved ones from any unforeseen events, ensuring a stress-free and secure vacation..
In addition to offering you peace of mind, BeSafe Rate allows you to cancel your trip in case of unexpected events and receive a refund within 7 days!

The coverage included in your booking:
● Refund up to 100% of the prepaid amount in case of forced cancellation of the stay for the reasons specified in the Insurance Policy
● Health Assistance
● Coverage of medical expenses and medication costs
● Coverage of accommodation costs in case of forced stay in the city of travel
● Refund guarantee for theft or loss of luggage
● On-site roadside assistance
● Cancellation for any documented reason
● Refund processed within 7 days via the Smart Claims platform

Simply select the BeSafe Rate among the available options on our website BOOK NOW.

Outdoor park

Outside of the resort you find wide spaces in the greenery at guests’ disposal and a panoramic garden overlooking the Orobie Alps with a solarium area.

Parking

At our place you have available a free large open private parking.
Reservation is not needed.

Charging station

In our resort you have available 2 wall-boxes 22kW with type 2 socket.
Charge activation via smartphone with username and password we supply and/or credit/debit/prepaid card.

Excursions

Close by you can walk many trails to go exploring our amazing Orobie Alps.
In our page “What to do” we reported the most famous and appreciated trails in our mountains, with tips for expert trekkers as well as for families.
Anyway, we will be happy to suggest you the most interesting excursions in our area in person!

Orobie Alps Resort FAQs